MS Dynamics CRM Support_Bangalore

MS Dynamic CRM Support- 

Ø  The candidate will be providing technical support for the Microsoft Dynamics CRM Support organization, including but not limited to Premier and Professional customer and partners.

Ø  He/she will act as the primary technical contact, and deliver advanced technical troubleshooting and problem resolution for Corporate Customers including, issues escalated to the highest level of management.

Ø  Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.

Ø  Collaborate with Technical Leads and escalation resources when appropriate.

Ø  The candidate will provide technical support including product technical training to peers as appropriate.

Ø  Candidate must be able to manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.

Yrs of Exp- 3-5Yrs
Location-Bangalore