Technical Consultant_Cisco IPT & UCCX

 Technical Consultant
1 to 2 years + relevant exp
  Technical & Functional Skills & Certifications Hands on experience of configuration and maintenance of Cisco Voice Technology solutions – Telephony & Contact Center Technologies and good experience in administration & maintenance of Cisco Voice solution, application & services. knowledge of Voice Telephony(Legacy & IPT) of Cisco , Voice Mails, Contact Center, Unified Communication, Networking, Linux / Windows OS. Hands on experience (Configuration and maintenance) on Cisco Voice Products like :

• Cisco Call Manager, Cisco unified call Manager, Cisco Unity, Gateways. VoIP products. SRST.
• Unity Voice Mail
• Cisco Voice Gateways & IVR ( H.323,MGCP,SIP)
• Knowledge of CIMC and VMware on UCS server
• CUCM Basic Configuration such as IP Phone and End User addition  etc.
• UCCX Basic Configuration such as Agent addition in a Team or CSQ, Skill set changes etc.
• CUCM, UCCX and Gateway Monitoring – RTMT
• Monitoring of devices and report if there is any issue.
• Daily Checklist as per site requirement.
• Attending the day to day MAC tickets.

  Troubleshooting, analyzing & managing the Minor and Major Incidents, Problem tickets. Positions will require for Technical Consultant in Resident Engineer.