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Experience Guidelines:
• 4+ years of professional design journey
• Must be well versed in user-centered design methods and techniques.
• Proficient to expert in using tools (not limited to): Sketch, Axure, InDesign, Adobe XD.
• Excellent analytical and process-oriented skills.
• Experience working on multiple projects simultaneously.
• Prior experience in a consulting firm / design agency preferred.
• Strong and innovative approach to problem solving and finding solutions.
• Excellent communicator (written and verbal, formal and informal).
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.
• Ability to multi-task under pressure and work independently with minimal supervision.
• Ability to prioritize when under pressure.
Roles & Responsibilities
• Research on CX (Customer Experiences) across multiple LOBs, channels and stakeholder touchpoints.
• Client and socialize insights for new CX Opportunities from such research.
• Ideate and propose new experiences that impacts both the top line & the bottom line.
• Partner & Engage with multiple stakeholders to initiate new programs to better experiences across the org.
• Innovate & design new methods, technologies, systems & practices for the business.
• Collaborate with design teams to better their practice, approaches and skills.
• Periodically publish original scientific & design research.
Client & Consulting
• Collaborates with team leads to develop creative responses to client briefs.
• Clarifies success metrics and ties efforts toward delivering business value
• Supports the communication and presentation of ideas and artefacts to internal and client teams, leading in the presentation of their own work.
• Has developed collaboration skills and can partner directly with client counterparts to work together on creative solutions.
• Consistent focus on discovery and work with user insights/needs
Joining Time : Immediate
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