Deliver multi-service line programs as per contract commitments
Defining Program governance and controls
Customer Stakeholder Management – Keeping Customer informed, Maintain positive relationship, Understand the pulse of the customer
Manage risks proactively and find solutions for customer problems
Drive high margins using Margin levers – Track Bid vs Did. Maintain revenue and margin forecasts/actuals;
Work with service lines closely and ensure customer resource requirements are met. Maintain healthy relationship with internal competencies and service lines
Track and report performance against the plan, drive value adds, monitor resource utilization, control attrition
Review and report operation metrics, assess risk and drive mitigation plans
Review and manage SOW / work orders / change orders end to end
Contribute to Pre-sales activities and RFP response – Solutioning
Required Qualifications
Experience in handling delivering large and multiple programs to customers in heterogeneous technology landscape
Self-motivated and self driven individual with passion for high quality delivery and customer engagement mindset
Experience in end to end customer delivery covering SDLC, Agile, code quality frameworks, test methodologies & releases
Should be customer facing, capable of conducting monthly and quarterly reviews with customer on delivery
Portfolio Management experience
Strong leadership and management skills
Must be detail oriented and able to manage and maintain all facets of complex assignments
Ability to find innovative ways to resolve problems
Work effectively with internal competencies for solution and resources
Ability to work positively with the wide range of individuals involved in program management
Any past experience managing Amazon or ServiceNow customers and experience in SaaS based companies is a plus
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