Job Title
Technical Architect, Senior Technical Architect
Overview Of Business Area In this section an overview is required of the business area (i.e. the Sector, Discipline, Team and/or Project for which the job description is relevant)
This role sits within the MS ESO Architecture Practice; a centralised group within the Client Managed Services business in the UK.
Purpose of Role Include information that is key to the role, for example the strategic objectives and direction of the business unit and how it fits into the wider organisational structure
The Technical Architect works on pre-sales, project and account-based assignments to design deliver and assure infrastructure technical solutions.
The Technical Architect produces end-to-end solution designs, putting together technologies from multiple IT areas including desktop technologies; mobile devices; Windows, Unix and Linux server technologies; storage solutions; virtualisation, packaged and bespoke applications; network components; infrastructure tooling and ITIL-based processes.
He or she also ensures technical quality and assurance by participating in Architect peer review processes.
In this role, the Technical Architect will demonstrate:
- Technical focus and drive
- Vision and innovation
- Commercial awareness
- Quality control and assurance
- Accountability and responsibility
- High quality documentation and communication skills.
Responsibilities Describe core operational aspects of the job, this is best in bullet form
Design:
- Working within the established frameworks of the SM&A Practice, produce technical solutions, technical designs and lead technical implementation projects that meet client requirements.
- Collaborate with customer architecture teams to ensure alignment of requirements and solutions and to facilitate design sign-off and approvals.
- Define and produce appropriate design documentation that is consistent with the solution as it has been specified to the client.
- Ensure technical designs conform to the Managed Services Technical Strategy and that any exceptions are agreed with, and signed off by, the Chief Technology Office.
- Understand the business requirements and contracted services and relate these to design requirements.
- Understand the technical risks associated with each aspect of the service and/or project, and ensure these are mitigated in the design.
- Liaise with 3rd Party suppliers and other partners when and where required to meet customer requirements.
- Work with the service line teams to ensure solutions meet requirements, are supportable and to the approved standards.
- Have designs peer-reviewed and peer-review the designs of others.
- Ensure designs are signed off by all necessary parties within the client and Client.
Implementation:
- Work with programme and project managers to produce plans that enable timely delivery technical infrastructure components of projects
- Lead technical implementation activities, providing direction to technical specialists
- Ensure smooth handover of implemented systems into ongoing support, participating in relevant processes.
- Assist and advise in troubleshooting technical issues when required
BAU:
- Act like a senior technical consultant to provide a technical mentoring to SMEs/senior support engineers for any critical incidents/issues reported
- Work with service managers for the customer's existing environment service improvement area etc.
Collaboration:
- Regular reporting to Lead Architect, Project Manager, Service Delivery Manager as appropriate.
- Provide feedback to the Technical Architecture Practice and CTO on suitability of existing policies and standards, and successes and failures of technical solutions.
- Provide direction and support to technical specialists and less experienced architects.
- Provide advice and guidance to customers on technical solutions, future strategies and innovations.
- Maintain up to date awareness of developments in the IT industry and identify how appropriate ones can be applied to technical designs.
- Submit and champion ideas within the MS CTO-led and Client-wide innovation processes.
- Contribute to Technical Architecture Practice and wider collaboration activities, seminars and webinars to ensure good communication within the group.
Skills & Competencies This section must include as much detail as possible and relate to the description above. Outlining the expected skills and competencies that the applicant will have to perform the role effectively. This section can also be used to describe the behavioural aspects required which will lead to successful performance in the role.
- Proven skills designing infrastructure solutions from small up to large scale, complex environments across all of the IT stack.
- Experience of working for an organisation in the IT services or consultancy arena.
- Fully understand standard architecture methodologies, processes and best practices.
- Presence and credibility in front of customers.
- Customer relationship development and influencing skills.
- A solid background in a combination of technology domains, including data centre, networks, storage, workplace, identity management, unified communications, disaster recovery, virtualisation, sustainability (Green IT) and security arenas.
- Experience of leading successful technical outcomes and taking ownership of issue resolution.
- Good analytical skills and an ability to define and articulate the precise nature of any given situation appropriately to the target audience whether technical or non-technical.
- Have excellent written and verbal communication skills.
Qualifications & Experience List educational qualifications and experience in order of preference.
- Accreditation in a recognised Architecture Framework.
- Experience of applying Architectural models to solution design.
- Ability to work under pressure and remain decisive.
- Ability to appraise and quality assure the work produced by others.
- Understanding of Client's services and organisation.
- Educated to degree level.
Any Special Features e.g. Whether the applicant needs languages, security clearance, on call, etc
Experience: 10 to 15 years
Job Location: Chennai and Pune
