Webmethod Production Support

 Greetings !!
 
Kindly revert with your  updated resume.
 
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Notice Period- 30 days max
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About Client
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 87,000+ of us. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies' ways of working. We know that reimagining each step from start to finish creates better business outcomes. Whatever it is, we'll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here. 
 
Job description
 
Responsibilities
WebMethods Support job – Night shift & weekend support ready candidates with prior experience in production support would preferred

• Strong experience of webMethods applications Support and Monitoring activities.
• Respond and provide quick fix for unusual behavior of applications performance based on availability alerts on an application(s) or interface scheduler jobs(s) when sensed as "down” or "slow”.
• Check, execute, manage and support day-to-day application support activities via ticketing tool and mails.
• Daily, weekly and monthly integrations transactions report status on a regular basis in a standard format.
• Maintain support documentation and create missing support documentation when required.
• Ability to prioritize and work on several tasks at any given time.
• Ability to interact with different functional areas with excellent interpersonal, written and presentation skills.

Qualifications
Minimum qualifications

• Bachelor of Engineering or any equivalent

Excellent written and verbal communication skills
Preferred qualifications

• Experience in webMethods components such as MWS, Integration Server, Trading Network, Broker, Designer etc.
• Proven experience in webMethods integration development with webservices soap/xml, rest/json, jdbc & sap adapters, filepoling, sftp, EDI, TN.  
• Sound understanding of IT software development life cycle and project management methodologies
• An understanding of the change management process in the SDLC of IT projects and support