Leads Operational Excellence and the Guest Experience:
- Role models expected behavior and coaches team on hospitality standards
- Ensures the restaurant meets safety, sanitation and cleanliness standards during shift
- Ensures self and team handles all Guest concerns
- Solicits and listens to all Guest feedback and provides information to Guest Delight Manager
- Empowers the team to satisfy Guest needs and resolve concerns
6. Removes barriers to delivering Hospitality behaviors during shift
Builds Team Talent:
- Treats all team members fairly and with respect
- Supports the training of new team members
- Recognizes team members for team contributions
- Holds team members accountable for their behavior and performance during shift
- Provides coaching to team members to improve performance during shift
- Provides communication to team about goals and performance for shift
- Brings staffing and performance issues to the attention of Guest Delight Manager
- Stays focused on the Guest and accomplishes all work assignments with excellence
- Responds positively to coaching and direction given
Drives Sales Growth:
- Takes accountability for understanding all in store marketing promotions
- Executes new product rollouts including selling to Guests and product execution
- Ensures the restaurant is well maintained including cleanliness during shift
- Utilizes appropriate suggestive selling
- Brings product issues to the attention of Guest Delight Manager
Flexibility and Adaptability:
- Acts quickly to solve problems in area of responsibility
- Provides feedback and suggestions to improve restaurant performance
- Is flexible with work schedule as business needs change including taking breaks
- Understands and complies with all procedures and policies
- Participates in action plans to address issues and opportunities
- Seeks to understand goals and results and how they personally contribute to them
Plans and Communicates:
- Discusses issues with other managers
- Discusses shift plan with team
- Involves entire team by communicating goals, results, and action plans
- Makes adjustments to assignments during the shift to achieve goals
- Ensures self and team handles all Guest concerns
- Ensures each shift is appropriately staffed to meet hospitality with speed goals