PMO

Job Description – Project Management Officer Job Details Job title Project Management Officer
Reports to (job)
Digital Delivery Manager Business Unit Consumer Digital Team Digital Engineering Location Bangalore - IND Career Level D Hours Full time Why BT? We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future. Why Consumer/Digital Unprecedented scale and opportunity
Consumer is the largest telco in the industry. With over 20k employees and 34 million customers, we generate over £10bn in revenue. This offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit exists as three household brands - BT, EE & Plusnet from which collectively we generate more revenue than any other part of BT. Our brilliant brands are all beautiful individually. Each has unique attributes that cater to very different segments of the market. This makes our goal possible; to create a connection in every home in the UK by 2025.

Digital superheroes
There's never been a more exciting time to join the Consumer Digital Team. We're investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.

We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We're founded on the core idea that we continuously 'build, measure, and learn' which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers' lives.

We've got something really special here, something we're all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground breaking journey.
Why this job matters Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Project Management Officer you will be individual responsible for building up strong relationship with senior stakeholders within the HR space and overall in the corporate units and become a trusted partner in Program/Project decisions. Act as a role model for junior PMO resources and should be able to identify & drive automation opportunities
What I'll be doing – your accountabilities Skills required for the job

• Set up & drive PMO governance model for the HR space in Corporate Units across a wide range of stakeholders for programs with higher complexity
• Drive Program/Project Board Review meetings with contract Partners / Customer Success/ Business Directors
• Define customized reports/dashboard as per program requirements. Set up reporting/dashboard framework enabling senior stakeholders for decision making
• Drive and publish Program & Project performance scorecard at Vertical or Sector level
• Manage Program Jeopardy Management along with Risk Management
• Conceptualizing, designing and define program specific training academy
• To set up and design complex SharePoint framework and manage it
• Able to build up strong relationship with senior stakeholders & End customers and become a trusted partner in Program/Project decisions.
• Act as a role model for junior PMO resources and should be able to identify & drive automation opportunities

• Experience of managing PMO setup and program governance
• Understanding and experience in setting up PMO function and strong understanding on Program/Project governance, Risk & Issue Management, Project Planning and Scheduling, Communication Management & Stakeholder Management
• Requires experience working in collaboration with multiple/ wider teams
• Strong knowledge & experience in managing Program Management office function
• Highly Numerate and Strong knowledge on tools (Word/Excel/PowerPoint/Access). Good understanding on SharePoint management and controls

Connected leaders behaviours Experience you would be expected to have

• Change Agent
• Collaborative Partner

• Experience in Collaborating with other department leaders to define, prioritize, and develop projects.
• Extensive experitise in planning projects/management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
• Good planning and time-management skills
• Strong leadership skills.
• Good written and verbal communication skills.
• Strong attention to details and technicalities.
• Excellent organizational and technical skills.
• Good interpersonal and multi-tasking skills.
• Conflict management and negotiation skills
• Relationship management of both internal and external customers
• Experience of working with teams based across multiple time zones
• Experience in the use of corporate wikis and work collaboration tools such as Confluence and JIRA

Key decisions

• Project Management
• Planning
• Interpersonal skills
• Verbal communication