Cisco Unified Communications Manager/Call Manager

JOB DESCRIPTION (UCS A ) –Specialist



o The Unified Communications Engineer will participate in a global technology team delivering IPT and video applications.

o Provide support for UC products and services deployed in India & RoW and support global IT staff with UC issues.

o Performs systems tuning to optimize performance of IPT systems and reduce communication costs.

o Analyzing IPT systems performance data for purposes of capacity analysis and management.

o Be accountable for technical aspects of the platform, developing complex solutions, and ensuring solutions will fit within the network architecture.

o Keep up-to-date with advanced Unified Communication technology used by the industry.

o Assume responsibility for technical studies, and make recommendations for products and services covering overall UC platform.

o Three to Five years of the required experience must have been in the implementation, maintenance, modification and/or operation of large telecommunications systems and networks



MAJOR TASKS AND RESPONSIBILITIES MAY INCLUDE

o Manage multiple UC infrastructure projects and L2 operational tasks concurrently.

o Install, configure, and maintain voice networks related to UC

o Install and maintain CUCM, UCXN, and UCCX

o Provide third level support to Operations and Service desk teams

o Support Cisco CUCM, Avaya SM & Client implementations



Requirements

o KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

o Demonstrated experience with Cisco Unified Communications Manager (CUCM),Unity Connection, Voice Gateways, CUBE, IP Phones

o Performance reporting, network optimization and troubleshooting of enterprise IPT deployments.

o Demonstrated experience managing security policies and procedures for IPT and video.

o Experience with Tandberg VCS, VCS-e, MSE8710, and MCU8510 desirable

o 4+ years network engineering experience with focus on IPT particularly CUCM

o Hands on Knowledge/ Experience of H.323, H248, MGCP and SIP

o Hands on Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP

Trunking concepts, topology design VoIP media RTP/RTCP

o Expertise with Signaling Protocols ISDN, CAS, Analogue, T1/E1 PRI, E&M

o Experience / Knowledge of compression algorithms G729, G711, G722 etc

o Extensive experience configuring, implementing, and troubleshooting QoS

o Experience supporting Voice Transport, including setup, configuration, and troubleshooting of toll-free numbers desirable

o Demonstrated experience in performing upgrades of CUCM 10.X, 11.X

o CCNA or CCNP Voice desired

o Excellent oral and written communication skills desirable.

o Architecture, engineering and construction experience desirable.

o Ability to work independently, defines priorities, and meets critical deadline.

o Exceptional problem solving and analytical skills to resolve issues and challenges.