Full level understanding on 2-3 technologies or Expert level understanding on 8-15 technologies
Basic level understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/Voip/ISDN/ SIP/Cloud technologies
Intermediate level of Cisco Data(Routing and Switching)
Basic level of understanding of ISO 20000
Full level of Understanding of the BT products solutions to a solid 'basic' level (e.g. same as Sales roles) and in depth BT's operational/service processes would be beneficial
Solution monitoring and multi-layer troubleshooting
Intermediate level Technical understanding of architecture and design flows
Ability to organize and attend on international conference call and discuss technical issues
Experience in operation of end to end customer solutions
Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing
Self-starter, able to work with minimal guidance and supervision
Team-player with good coaching skills, eager to learn and also share skills and experience
Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users
Keen learner and support CI environment
Stakeholder management (Account Team) with internal and external customers
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