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Work location Chennai/Bangalore
Experience 2-3 Years Relevant Experience
Qualification B.E./B.Tech/M.Tech/BCA/MCA/B.Sc/M.Sc
Please find the JD below,
Good experience in Avaya Red Voice product as described below
Avaya Communication Manager, Session manager, System manager
G450 and G650 Media gateways L1knowledge. Avaya CMS L1knowledge
Avaya IP trunking L1knowledge. AES & AEP L1knowledge. Verint call recorder L1knowledge
Monitoring PRI and agent status
Daily checklist to be done and the report to documentated and reproduced when requested by customer
Any abnormality found during checklist customer to be intimated and should work towards closing the abnormality
Periodical backup to be taken for Nortel / Avaya devices.
To share the updates of tickets assigned to IT Helpdesk team
To work towards closure of tickets without SLA breach. Should work in shift
Prompt response to the mail / phone call directed to Voice support
To support remote sites during non-working hours of location engineersInstallation of IP phones and CMS clientMove , add and change of users
Coordination with Service providers. Monitoring of Verint applications
Monitoring of Verint applications. To check and pullout reports from Verint as per request
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