ITSM Functional Consultant-Process Lead/Process Manager

Role: ITSM Functional Consultant-Process Lead/Process Manager
Experience:5+ Years
Work Location: Chennai
Skill Set: ITSM, ITIL, Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool  etc.
Job Type: C2H (12 Months, Further Extendable)
Job Description:

1. Minimum IT experience required is 5 – 8 years out of which at least 4 – 6 years in ITIL® process management or lead domain
2. Hands-on work experience on at least one Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)
3. Strong oral and written communication skills with the ability to communicate technical information in non-technical language
4. Proven people management skills for 2 – 5 people team
5. Excellent English communication skills, both written and verbal, including business writing skills
6. Experience of performance data analysis of ITIL® processes
7. ServiceNow® certification is preferred but not a must