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Kindly revert with your PAN no. along with updated resume.
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Role Code:
Technical Support Engineer L2 (Data)
Job Family:
Service
Discipline:
All
Role Title:
Technical Support Engineer L2
Typically reports to (role):
Team Manager
Roles that typically report to this role:
None
Example job titles covered by this role profile:
Technical Support Engineer
Purpose Of Role:
The role is to provide Technical support for LAN/WAN issues which is customer focused, and able to manage customer expectations while adhering to defined SLA/KPI.
Qualifications :
- Typically engineering/science degree.
- CCNP Trained/Certified.
- At least 4 or more no. years professional experience within tele-communications environment.
Skills/Experience:
- WAN Good working knowledge of WAN Protocols BGP/OSPF/EIGRP/GRE/IPsec/QoS
- LAN Good working knowledge of Layer2 & Layer 3 switching, hands on experience on 6500, 4500 & 3750 series of switches. Should have knowledge of Stacking, VSS concepts.
- Good working experience on Redundancy Protocols HSRP, VRRP.
- Expertise on troubleshooting with ISP/Service Providers for Circuit related problems.
- Should have good and effective communication skills.
- Experience on Cisco Wireless will add more advantage
Key Responsibilities L2 Engineer:
- Is responsible for managing the LAN/WAN issues for customer within MTTR .
- Needs to coordinate with various stake holders Internal and external to progress reported problems, known caveats, newly available features, software upgrades etc.
- Is responsible for KCI for Technical issues faced by the customer.
- Drive Technical Bridge calls till resolution
- Implementation of Incident driven emergency changes
Authority/Decision Making:
- Operates with no supervision in a complex environment.
