ServiceNow ITOM Architect

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

What you need to know about the role-

You will lead ServiceNow Enterprise IT Operations Management (ITOM) architecture through the disciplined use of product sense, execution, measurements, and prioritization to design and optimize ServiceNow solutions. By aligning business needs through an understanding of technical capabilities, you will identify, design, and document the ITOM capability needs and opportunities for PayPal.

Meet Our Team:

PayPal's service management team is driving frictionless and effortless customer experiences, improving operational efficiency and customer satisfaction through a combination of process optimization and automation. Through the ServiceNow platform, we design, develop, and enhance customer experiences that better enable PayPal business functions and processes. With increasing demand, our solutions require scale across millions of daily transactions, terabytes of data, and hundreds of integrations – all while ensuring high availability to our customers. 

Job Description:

You will impact the success of PayPal by designing and architecting ServiceNow ITOM solutions that enable PayPal’s business needs through capabilities such as Discovery, Service Mapping, Event Management, Service Graph Connectors, and CMDB. You will work closely with other product disciplines, across product management and architecture, to ensure the correct design and implementation of ServiceNow ITOM capabilities to support existing and planned processes. Your work will enable PayPal to execute on our digital transformation and enablement goals. As a subject matter expert, you will use process and product know-how and methodologies to help identify other areas of opportunity and synergy. 

 

Your day to day 

• Design a target state vision for the Enterprise IT Operations Management (ITOM) for PayPal (inclusive of data structure, data ownership/governance, relationships, ingestion points, integrations) 

• Design and document the target state discovery and service mapping landscape that will help meet PayPal’s enterprise CMDB needs 

• Close partnership with the product management function to create and maintain the backlog of ServiceNow ITOM feature development 

• Conduct application design sessions with Configuration Management, Event Management, and Service Mapping stakeholders to ensure business requirements are met while protecting the platform from technical-debt 

• Bridge the gap among the different departments involved in successfully enabling your products, including business process owners, engineering, development, information security, and operations 

• Advise business groups by providing strategic direction to initiative prioritization, integration, and resource application 

 

What do you need to bring 

• Bachelor’s degree or equivalent combination of education and experience 

• 7+ years’ experience in business analysis, ServiceNow implementations, metrics and reporting, platform-based process management, or other relevant experience required 

• Hands-on experience as a senior developer or platform architect enabling ServiceNow ITOM capabilities, including Discovery, Service Mapping, Event Management, Service Graph Connectors, Agent Client Connector, and Configuration Management Database 

• Hands-on experience implementing integration and ETL technologies and capabilities such as Integration Hub, Service Graph, Identification & Reconciliation Engine (IRE), REST, JDBC, ODBC, etc. 

• Experience documenting technical architecture with different target audiences in mind (i.e. business stakeholders, leadership, and or technical SME’s)  

• Strong written and verbal communication skills 

• Ability to work effectively in a global team environment 

• Passion for continuous learning; stay apprised of new ITOM features and capabilities 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit  ,   and  .

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Any general requests for consideration of your skills, please

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