Delivery of target for Collections, Bad-debt and total Churn & Forward Flows.
Collection as per the set targets.
Bad-debt Reduction
Total churn- Involuntary Churn
Forward Flow
Enable/deliver increased business engagement by driving Green-bill and lowering C&C Complaints and requests through superior business partnering and seen as a credible contributor & customer obsessed function.
KPI's- Green-bill Penetration to be upgraded to next level.
Verification Negative+ Rejects to be on reducing trend to increase Customer satisfaction.
BNR Complaints on a reducing trend.
Drive Zonal initiatives and partner with the Business and support & review performances, engaging all relevant stakeholders for better customer experience.
Drive cost reduction programs and work out strict plans for the year and monitor the savings periodically
Non Mobility Collection: (Fixed line Voice (TFS/PRI/Client) , Fixed line Data( Lease Line ) .
Ensuring quality audits & process's Quality, Compliance to NCP and adherence to KPI compliance (Quality & timeliness of month end reporting, Timely audit closures with minimal issues)
Ensure Processes and Audit issues are in Control , All cheque bounce & Excess payment cases to be accesses and Responsibility are with Zonal Lead
