Manage Moves, Adds and Changes for new and existing users.
Configuration of New users
New Users training (over phone)
Add user to corporate Directory
Configuration of shared Lines
Modify User Directory number
Configuration of pickup Groups
Configure IP Communicator (SoftPhone)
Changes in translation patterns of new 1800 and other service numbers
Routing of hotlines using shared lines
Hunt group configuration
Provides recommendation of changes of configuration of LAN switches to network infrastructure team if required
Cucilync configuration & headset troubleshooting
AD updates relating to CuCilync, telephony environment
General Telephony Troubleshooting including:
Voice mail issues
Voice Gateway Troubleshooting
Voice quality issue between Sites
ISDN PRI / SIP trunks / Analogue lines
Working with 3rd Party Telco Vendors (regional PSTN / SIP providers)
Reception Console Support:
Enghouse Touchpoint Reception Consoles
Management and troubleshooting.
Provide validation of OS / Security patching
Provide OS / Security patching and testing
Provide emergency Patching support.
Support to IOS updates
Maintain updated support documentation for all sites / environment
Provide Service Management monthly reporting.
Basic network support (LAN / WAN)
