Work Location :- Riyadh
Employment Type :- Subcon
L2 Senior Support Engineer (Core Network)
Packet core (GGSN, Diameter, Radius, SMS, messaging/network/Linux/shell scripting/Java application deployment on linux systm)/networking(TCP/IP, SSL configuration), IP networking, VLAN, VRF, Load Balancer (Citrix, F5),
Candidate should have:-
- Exposure of web based application
- Have worked and provided application support
- Ready to work in 24*7 support model
- Flexible to work in shifts as per roster
- Able to do monitoring through provided tools and provide L2 level application support
- Analyze and resolve tickets relating to m2m platform and applications
- Able to own and run the calls during incident with all impacted teams and provide regular updates to stakeholders
- Implement temporary workarounds and permanent fix for reported incidents
- Have knowledge of ITIL
Skill Set:-
Database : Oracle, SQL Server, MySQL
Operating Systems : Unix, Windows
Software/Languages : Unix Shell Scripting, SQL, Oracle SQL Developer, WebLogic,
Tools : BMC Remedy, Putty, SQL Developer, Wireshark, WinSCP
L2 Senior Support Engineer (Comarch IoT Portal)
Comarch IoT Connectivity Management Portal, IDM deployment, DB, Java/weblogic/glassfish/networking (TCP/IP, SSL configuration), Oracle WebLogic, OSB, SOA Architecture
Candidate should have:-
- Exposure of web based application
- Have worked and provided application support
- Ready to work in 24*7 support model
- Flexible to work in shifts as per roster
- Able to do monitoring through provided tools and provide L2 level application support
- Analyze and resolve tickets relating to m2m platform and applications
- Able to own and run the calls during incident with all impacted teams and provide regular updates to stakeholders
- Implement temporary workarounds and permanent fix for reported incidents
- Have knowledge of ITIL
Skill Set:-
Database : Oracle, SQL Server, MySQL
Operating Systems : Unix, Windows
Software/Languages : Unix Shell Scripting, SQL, Oracle SQL Developer, WebLogic,
Tools : BMC Remedy, Putty, SQL Developer, Wireshark, WinSCP
L1 Support Engineer
Able to do monitoring through provided tools and provide application support for day to day operation
Analyze and resolve tickets relating to m2m platform and applications
Able to own and run the calls during incident with all impacted teams and provide regular updates to stakeholders
Tracks tickets until successfully resolved
Implement basic, documented break-fix tasks along the lines of following a cookbook recipe
Escalate to an L2 Engineer and follow documented escalation procedures
Have knowledge of ITIL
Exposure of web based application
Have worked and provided application support
Ready to work in 24*7 support model
Flexible to work in shifts as per roster
