Responsibilities
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As a team lead you will be responsible for:
- People management for consultants in your team
- client relationship management for customers being supported by your team
- hiring for new/replacement positions within consulting team
- generating reports/presentation covering but not limited to elements like escalations, hiring, certification, training etc.
- Contribute to long term and short term organizational planning and strategy as a member of the management team, effective Team Management thereby ensuring customer satisfaction and team morale of the consulting team
- Manage and improve the effectiveness and efficiency of the consulting team.
- Define & ensure implementation of all key delivery strategies, processes, procedures, guidelines, tools, methods.
- Maintain high morale, satisfied and productive sub unit staff.
- Identify Talent within the team & define the development plan for the employee.
- Improving processes and policies in support of organizations mission, support better management reporting, information flow and management, business process and organizational planning.
- Having good knowledge on networking, security technologies, multi-vendor network, security solutions, security monitoring and management tools.
- Formulating skill improvement/ training plans and ensure successful execution of the same.
- Possessing excellent communication, interpersonal, people Management and Team Management skills.
As a billable consultant, you will work both independently and in partnership with consultants from other regions. You will be engaged in performing or assisting in following activities:
- Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario)
- Ownership or support on creation of projects consulting blueprints and boilerplates
- Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery
- Support on site or remote migration for complex solutions/environments, as required
- Position and/or deliver billable consulting work to a partner or end-customer, especially when it facilitates the progression towards, or closure of, a deeper partner relationship or a significant end-customer contract.
- Acting as pre-sales consultant for some of the organic growth activities as needed.
- Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved.
- Stay abreast of technical, issues, options and advancements within the internetworking industry relevant to the Orange services portfolio.
- Be recognized as an authority on Orange products and services both internally and externally.
- Maintain and develop technical specialization and certifications to accommodate growth in Orange services, as well as personal requirements.
- Contribute to knowledge management through documentation of completed assignments in the form of case studies, author white papers or presentations on technical solutions and services offered by Orange.
- Participates in projects as part of a project organization respecting cost, quality and time constraints
- Provide consulting assessments for new and existing customers if needed.
- Ownership of the technical solution from concept to subsequent implementation.
- Present technical solutions to partners and their end-customers, both formally and informally, as required.
- Any other duties as required by Manager
Skill Profile
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- BSc/BE/BTech in Telecommunication or equivalent
- Technical certifications (minimum CCNP/CCDP/CCIP level) or equivalent experience
- Technical certifications (minimum CCNP Security level) or equivalent experience.
- Checkpoint / Palo Alto / Juniper/Bluecoat / F5 technical certifications would be added advantage
- CCIE or equivalent is a plus
- Implementation with enterprise experience in Cisco routing & switching, networking and security firewall ( ASA, Firepower )
- Knowledge and working experience on Cisco SD-Access Deployment & integration with related components would be added advantage
- Knowledge and working experience on Cisco Security Products (Firepower ,Client, Content Security Management ) is an added advantage.
- knowledge of Firewalls – Checkpoint, Fortinet, Palo Alto, Juniper - added advantage
- Knowledge of Firewalls – Checkpoint,Fortinet, Palo Alto,Juniper, Blue Coat, Zscalar (Checkpoint 2, Juniper 1, Fortinet 1, Zscalar 1)
- Experience on Cisco switches, Routers
- Experience in network security technologies like ACLs, VPN, L2VPN, L3VPN, IPSEC, GRE etc.
- Excellent communication and interpersonal skills
- Excellent customer facing skills with track record of effective experience
- Excellent team player
- Fluent in both spoken and written English, other language is a plus
- Presales experience is a plus
- Knowledge required in Routing and Switching
- Reasonable business & commercial acumen
- Excellent organizational and planning skills
- Detail oriented
- Time management skills
- Independent self-starter
- "Can Do”, customer-focused attitude
- Professional Experience : Minimum of 7+ years related work experience in customer facing organizations within the Telecom or IT industry, 2 to 3 of which in technology design consulting
