primary responsible of Unix administrative activities, server configuration , patching and reboot
-Stakeholder Management: Responsible for liaising between project teams across locations and the Customer
Service Management:
- Participate and provide inputs for release planning
- Support Service Management / process related activities performed by the SMO with relevant delivery data
- Responsible for end to end services for the application cluster / portfolio being managed
- Coordinate with teams as necessary during project delivery, including daily connect calls
Service Tracking:
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution
- Ensure adherence to defined processes (like creating problem records, performing timely RCA's, creating knowledge articles, maintaining application documentation etc.)
- Ensure schedule adherence for release requests and notify stakeholders in case of deviations
Service Execution:
- Conduct periodic data analysis, perform RCA for any targets missed and customer escalations; Report the findings to the Service Manager; Implement all Corrective and Preventive actions
- Deploy process as defined in the process handbook
- Prepare release notes and ensure application documents are updated to reflect the changes made.
People Management:
- Continually assess skill level and provide intervention assistance ; provide inputs for learning plans
- Conduct regular meetings with the project teams and address their issues / concerns
- Accountable to manage the workload of the team
- Provide inputs for appraisal rating, promotion recommendations and rewards and recognition
- Evaluate candidates during lateral hiring process.
Audit:
- Participate and provide inputs for all audits.
Defect Management:
