Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
Ensure effective governance of projects and deliverables
Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
Design and ensure operational and compliance controls are implemented, tested and monitored
Build core competency to carry out DEx BPaaS audits and assessments
Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
Ensure effective governance of projects and deliverables
Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
Design and ensure operational and compliance controls are implemented, tested and monitored
Build core competency to carry out DEx BPaaS audits and assessments
Think you're the perfect candidate?
Apply to this job