ServiceNow ITOM/ITAM Resource Job in Hyderabad, Telangana - APN Healthcare Solutions

Job Details

APN Consulting has an immediate need for a direct client requirement:
Position: ServiceNow ITOM/ITAM Resource
Remote
Responsibilities:

Manage and maintain Configuration Management Database (CMDB) ensuring accuracy and completeness of configuration items (CIs).
Oversee Event Management processes, including monitoring, alerting, and incident response.
Conduct Discovery activities to identify and populate CIs within the CMDB.
Collaborate with cross-functional teams to ensure alignment with IT Asset Management (ITAM) processes and objectives.
Provide hands-on expertise in IT Operations Management (ITOM) tools and platforms.
Develop and maintain documentation related to CMDB, Event Management, and Discovery processes.
Analyze and optimize CMDB data quality and integrity.
Support integration efforts between ITOM/ITAM systems and other IT tools and platforms.
Participate in ITIL-based service management practices and initiatives.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience in managing and maintaining CMDB, Event Management, and Discovery processes.
Hands-on expertise with ITOM tools such as ServiceNow, SolarWinds, or similar platforms.
Familiarity with ITIL framework and best practices.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Ability to work effectively in a fast-paced and dynamic environment.
Certifications such as ITIL, ServiceNow Certified System Administrator, or equivalent are a plus.

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