Incident/Problem Management

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Job Details

 Profile : Java developer
Company: UST Global (

http://www.ust-global.com/en/)
/> Client: Quintiles India ( www.quintiles.com)
 
Problem Management (1 position)
  1. ITIL V3 Foundation Certified       
  2. 6 years of total IT experience with at least 1 years into Problem Management
  3. Possess excellent verbal and written communication skills
 
Process Management - Tier 1 Liaison (1 position)
  1. 5 years of IT experience and at least 1 year specifically into ITIL Incident or Event Management
  2. Prior exposure to Tier-1 functions like Helpdesk and Event Monitoring
  3. Working knowledge of ITIL Incident Management
  4. Possess excellent verbal and written communication skills
  5. Ability to establish and maintain effective working relationships with Coworkers, Managers and Clients
  6. ITIL V3 Foundation Certified       
 

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