Network Engineer

 Job Description – [ Network Technician, NCCI] Job Details     Job title Network Engineering Associate Reports to (job)
  NCC India Operations Manager Team NCC India, Network Operations, Dynamic Networks Location Mumbai, India Job Dimensions TPEN/OTN/SYNC Platform on India Footprint, MPLS POP's in India,Pakistan & Srilanka, Subsea Infrasturcture around India,  Global Mobile Express in a 24*7 Role, PW's publishing Hours FULL TIME DRs NA Job grade F Grade NA   Why BT? We've always been an organisation with purpose; to use the power of communications to make a better world.  You can trace this back to our beginning as pioneers of the world's first telecommunications company.  At our heart, we're a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers.  Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.
 
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things.  From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure.  To delivering large scale technology infrastructure like the creation of BT Sport.
 
Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before.  So if you have the drive, optimism, and resilience to help propel us forward, we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers.  If that's you, and what you're looking for.  We'd love you to be part of our future.
  Why this job matters NCC India manage TPEN/OTN/MPLS/SYNC platform on India Footprint &  Global Mobile Express . NCCI  also manage Subsea infrastructure around India and MPLS POP's  each in Pakistan & Srilanka We need a technically sound technician on IP and Transmission platform to ensure 100% Network availability and performance. This done to met the agreed SLA's with our end customers and avoid penalities(Loss of revenues) from customer.
 
Why this job matters
  What I'll be doing – your accountabilities The skills you need

• Incident Management - To monitor and ensure active surveillance for customers, products, networks and services managed by the Network Control Centre India (NCCI), to record events and to progress them through to eventual rectification.  To independently identify Network related incidents with relevant diagnostic tools and develop recovery path to drive these to resolution through the relevant systems and contacts within Networks and suppliers and to deal directly with customers on TPEN/MPLS platforms when required logging and progressing of problems on BT's fault management systems, and managing the problem through to eventual rectification.  To provide 24 hours/day, 365 days/year rotational shift part of the units function.

 

• Incident Logging and Categorization - Process Objective: To record and prioritize the Incident with appropriate diligence, in order to facilitate a swift and effective resolution. To control all events and activities reported via the various customer and network monitoring tools used in surveillance of the platform supported by the centre, and if required other BT or partner networks.  To status and track all fault reports following agreed procedures on the opening of faults, and ensuring quality of service targets are fully met or exceeded.

 

• Incident Resolution - Process Objective: To solve an Incident (service interruption) within the agreed time schedule. The aim is the fast recovery of the service, where necessary by means of a Workaround. With Multiple platforms NCCI involved in, in order to quickly involve 3rd level technical support if required and prioritise the work according to importance.

 

• Incident Monitoring and Escalation - Process Objective: To continuously monitor the processing status of outstanding Incidents; so that counter-measures may be introduced as soon as possible if service levels are likely to be breached. To provide status and track all fault reports following agreed procedures on the tracking of faults, and ensuring quality of service targets are fully met or exceeded.  To follow all appropriate escalation and notification procedures within the time frames defined for the service offering, or where customers have specific escalation profiles
• Incident Closure and Evaluation - Process Objective: To make sure that the Incident is actually resolved and that all information required describing the Incident's life-cycle is supplied in sufficient detail in the relevant incident management system following agreed procedures on the closing of faults, and ensuring quality of service targets are fully met or exceeded.

 

• ICM Planned work Publication: To publish the Planned wokrs in a timely manner . This done taking all the care in the parameters in PW i.e. Date, impact, description and duration to ensure BT end customer not getting impacted for any uninformed/in sufficient details for a PW.

  Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job
  Key Measures   Key Performance Indicators are; 5 hrs for service impacting Incident and 20 minutes for S2N.  Network availability of 99.8%  for TPEN,  99.5% for CIENA OTN , 99.995% for MPLS.
Meet the S2R and S2N agreed yearly target.
These may change from time to time and will be documented in the annual and/or quarterly objective setting process.
Ensure check the PW's in next shift and correlate with any live ongoing Incident to avoid any unwanted outage.
     
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  Behaviours Evidence to consider when looking at the contribution of the individual Listening to the Customer: Our customers will be at the heart of everything we do. Focus on customer needs

• You know who your customer (internal & external) is in the process that you work on and what they need from the team.

You know when things aren't working for the customer and are part of creating the solution to fix customer problems - understanding and addressing root causes. Having the Right Mindset: Everyone improves how things work better by using problem-solving methods and tools. Performance Dialogue

• You're engaged and involved in the team's performance dialogue and contribute to keeping the board updated.

Structured problem solving

• You practice and build your skill in structured problem solving, owning things that you can fix, seeing them through to completion and sharing your learning with the team.

Sharing best practice

• You adopt the best way of working that the team knows today (standard work) and, together, strive to continuously improve it. You document your best practice. You discuss as a team and give feedback, and are open to receiving it yourself.

Skills visibility & development
You take opportunities to increase your own skill levels to support the team's work and make sure that the skills matrix reflects your own skills. Team player and Knowledge sharing This needs to be the way to be working in the team.Sharing knowledge. Developing oneself and others.Creating a better work environment to work in. Maintain Behavioural & Performance Standard You will maintain high level of behavioural and performance standard. Behavioral standard includes language used , punctuality, clean and tidy desk space and respect for each other. Key Security responsibilities    

1. Safety. To ensure the health and welfare of the job holder (and his/her team if applicable) in accordance with BT's Health & Safety policy.
2. Security. The job holder will act in a manner which safeguards the job holder, colleagues and BT's assets, systems and sensitive information. All BT people are personally responsible and accountable for the security of their operations and need to fully comply with all security policies relevant with their role. BT's security policies set out the rules that must be followed to protect BT's, assets, systems and sensitive information - as a minimum all must comply with the
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   group. In particular, people should only access, use or disclose customer/ commercial/ personal information only when needed for the job in accordance with BT's Security Policy.  Complying with these policies ensures that customers perceive BT to be a trustworthy organisation.
   
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   explains this in more detail.
3. Ethics and compliance. As well as being aware of BT's business principles,
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   , and the BT
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   ;  the job holder will understand the regulatory, fair trading, competition, data protection and anti-corruption and bribery rules relating to their work sufficiently to be able to comply with them, relying on their own knowledge or on their ability to recognise when they will need specialist support.
4. Ensure that BT's Code of conduct is fully adhered to
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   .

To have an awareness of sufficiently to understand the relevant aspects of the policy in relation to your work e.g. recycling