Sr. Techinical Consultant- Avaya Voice
Consulting Sr Tech Consultant
function
reports to
Sr. Tech Consultant Avaya Red
Team lead - Consulting
Job Family
Job Code
Department
proposed job band
Consulting
PRO
key result / decision areas (outcomes)
- Technical Consultancy Role : Ability to handle Techincal escalation role for Global large scale projects. Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario)
- Ownership or support on creation of projects consulting blueprints and boilerplates
- Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery
- Support on site or remote migration for complex solutions/environments, as required
- Position and/or deliver billable consulting work to a partner or end-customer, especially when it facilitates the progression towards, or closure of, a deeper partner relationship or a significant end-customer contract.
- Acting as pre-sales consultant for some of the organic growth activities as needed.
Candidate Profile:
Skills / Qualifications:
BSc/BE/BTech in Telecommunication or equivalent
Technical certifications on Avaya Red
Fluent in both spoken and written English, other language is a plus
Presales experience is a plus
Primary expertise required in Routing and Switching
Excellent communication and interpersonal skills
Excellent customer facing skills with track record of effective experience
Excellent team player
Reasonable business & commercial acumen
Excellent organizational and planning skills
Detail oriented
Time management skills
Independent self-starter
"Can Do , customer-focused attitude
Professional Experience : Minimum of 7+ years related work experience in customer facing organizations within the Telecom or IT industry, 2 to 3 of which in technology design consulting
proposed job band
PRO
1essential role related competencies, skills, certifications and experience
Technical & Functional Skills & Certifications
Rich Hands on experience of implementing Avaya Voice Technology solutions Telephony & Contact Center Technologies and good experience in administration & maintenance of Avaya Voice solution, application & services.
In depth knowledge of Voice Telephony(Legacy & IPT) of Avaya , Voice Mails, Contact Center, Unified Communication, Networking, Linux / Windows OS.
Hands on experience (installation and maintenance) on Avaya Voice Products like :
- Avaya Aura Platform
- Avaya Session Manager and System manager
- Avaya Moduler messaging, Avaya CMS, IVR
- Avaya Voice Gateways (G450, G700 G430 etc)
- Avaya Voice Servers (S8500, S8300, S87XX, S8800)
- Basic Familarity with Solution Designing with HLD/LLD
- Awareness of ITIL framework and familiarity with ITSM Tools (like Remedy/HPSM/Clarify etc ) .
Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process
Experience in designing POA for complex Change/Project.
Good knowledge in preparing RFO, RCA's, documentation, Knowledge Bank.
Rich experience in handling of Implementation projects.
Positions will require to work in rotational shifts to support 24 * 7 operations /project assigments
education, qualifications, and certifications
BE/Graduation/Diploma in either Electronics or Telecom
ACA, Client, ACE, ACIS, ACSS, and ACSA, ITILV3 Foundation (optional)
experience
7 years + relevant exp.
behavioral skills (interview rating sheet)
Rating Scale 1=NA, 2=Average, 3=Good, 4=Excellent, 5=Outstanding
1
Learning Agility & Flexibility
5
2
Results Orientation
5
3
Customer Service Orientation
5
4
Team Work & Collaboration
5
5
Communication
5
6
Self Development
4
7
Problem Solving
5
8
Personal Drive & Coping with Pressure
4
9
Global Effectiveness
4
10
Operational & Financial Excellence
4
