Job Description:
- Ensures highest level of customer satisfaction by providing quality customer services and amenities within corporate standards. Manages the functions of all personnel through direct and indirect. Supervision of Managers and Supervisors.
- Maximizing revenue, profitability and market share. Competition mapping and business intelligence with respect to the sales and occupancy figures and patron satisfaction index.
- Participates actively in selling the Multiplex through involvement with all potential markets.
- Conducts inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive maintenance programs and judicious planning and management.
- Be responsible for the security and safety of customers and employees, and ensures emergency procedures are established, well publicized, practiced and reinforced. Implement management development and succession plans in coordination with corporate and departmental staff, and recommends high quality management candidates from within the Multiplex.
- Monitors applicable laws and regulations and ensures compliance with the same. Establishes and maintains effective internal communications, including Managers and Supervisors meeting, to ensure optimum teamwork and productivity. Establishes and maintains a prominent level of visibility and involvement in the Multiplex and in business, social and government communities.
- Establishes and maintains effective employee relations. Monitors purchasing practices to ensure compliance with the Multiplex policies and procedures. To be the profit center head for the unit and ensure that the operating margins are always monitored.
- Maintains harmony and best work environment in the multiplexes and constantly provide expertise and guidance to the operating team. Collection and collation of the patron feedback forms, their study, analysis & implementation of the corrective action.
- Local Area Marketing initiatives to be undertaken for the selling of the multiplex in the local community. Maintaining and aiding in the cordial relationship with the mall / developer and ensuring that the multiplex gets the maximum exposure in the respective mall
- Any other assignments as defined by the needs of the Multiplex or as directed by the Head - operations from time to time.
Selection Criteria:-
AGE
27-30 YEARS
EDUCATION
Hotel Management Graduate
SPECIALITY
Hotels and Restaurant Background,
LANGUAGE TO USE
ENGLISH & Local language
LOCATION:
Cinema
EXPERIENCE
5-7 years from Hotel/Restaurants/Service Industry in Operations.
YEARS OF EXPERIENCE
5-7 Years
