Job Description for Collaboration Engineer
Skills:
§ Experience on CUCM,CUC, UCCX, IMP, Voice Gateways, Expressway-E and Expressway-C.
§ Webex Calling, Webex Contact Centre and Webex Control hub.
§ Cisco Voice Support and Troubleshooting experience on Phone registration Phone Boot up Process.
§ Knowledge of Protocols like SIP Knowledge of authentication issues on Switches Vlans for Phones Features of CUCM CSS and partitions.
§ Extensive Call Control knowledge i.e
Dial Peers, Dial Plans, +E.164 Routing, Dialing Normalization, Classes of Service and Calling Search Spaces, Inter cluster Lookup Service (ILS), Global Dial Plan Replication (GDPR)
§ Hands-on experience with implementing/upgrading/troubleshooting PSTN voice gateways (MGCP, SIP, SCCP, PRI, FXO and FXS)
§ Hands-on experience with implementing/Supporting/troubleshooting Survivable Remote Site Telephony (SRST)
§ Hands-on experience in implementing/troubleshooting/upgrading Cisco Unified Border Element (CUBE) and SIP PSTN (IP Flex)
§ Hands-on experience in configuring/maintaining/troubleshooting Collaboration Endpoints (Jabber, IP Phone 88xx Series, DX, MX, SX and IX Series)
§ Hands-on experience in migrating Endpoints from SCCP to SIP
§ Hands-on experience in installing certificates.
§ Hands-on experience in installing/maintaining/migrating licenses.
§ Experience with Cisco Unified Presence deployments and Cisco Jabber, Spark etc.
§ Knowledge/experience with Cisco Unified Contact Center Enterprise
§ Hands-on experience support and building Cisco Call Manager and Unity deployments
§ Provide Level-3 support and troubleshooting to resolve issues (tickets)
§ Good technical documentation capabilities
§ Good communication and interpersonal skills
Desired Certifications:
§ CCNA
§ CCNP
§ CCIE
§ ITIL
