Billing Operations Analyst

Bringing smiles is what we do at TTEC… for you and the customer. As a Revenue Assurance Analyst working Remote in India, Ahmedabad, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing –

The Revenue Assurance Analyst is an essential position that supports the financial management function of TTEC.  This position will have the opportunity to work cross functionally with the entire CFO Organization including Finance, GL Accounting, Operations, Treasury, and Legal.  Candidates for this position should be ambitious, outgoing, and interested in learning about TTEC as a company.  The position offers an enormous amount of exposure to all financial areas of the TTEC organization and is a great opportunity to develop professional skills.

You'll report to Manager, Revenue Assurance.

During a Typical Day, You’ll

• Responsible for all phases of the revenue assurance processes for a portfolio of accounts
• Complete complex contract reviews and recognize revenue according to (ASC 606)
• Identify and setup appropriate reporting tools to build invoice templates
• Preparation of journal entries and complex schedules for month end close process
• Analyze current month revenue and trends of your account portfolio
• Communicate with Operations/Finance regarding revenue recognition and trends
• Spearhead process improvement initiatives to simplify processes
• Maintain process documentation and compliance with those processes

What You Bring to the Role

• BS/BA degree in Finance, Accounting, or Business Administration
• 2 years relevant experience with accounting, complex billing, or financial analysis preferred
• Experience with telecommunications and call center operations preferred
• Financial background and is detail oriented/organized
• Advanced Microsoft excel experienced required
• Oracle Business Suite experience preferred
• Strong analytical abilities
• Very strong English written and oral communications skills needed.  Communication required up to VP level.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Remote