STAND 8 is a world leader in providing end-to-end IT solutions. We solve business problems through PEOPLE, PROCESS and TECHNOLOGY and are looking for new partners in
India to help us scale software projects designed to change the world!
We are seeking a skilled and experienced
Contact Center Developer with expertise in routing and Java programming to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on routing functionality. Your role will involve designing and implementing robust and scalable routing solutions, ensuring efficient call flows and optimal customer experiences. You will collaborate closely with cross-functional teams, including software developers, system architects, and contact center managers, to deliver cutting-edge solutions that enhance our contact center operations.
Role and responsibilities
- Develop, enhance, and maintain contact center applications with an emphasis on routing functionality.
- Design, implement, and optimize routing algorithms to ensure efficient and effective call flows.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Perform system analysis, troubleshooting, and debugging to identify and resolve routing-related issues.
- Conduct regular performance monitoring and optimization of routing strategies to ensure optimal customer experiences.
- Maintain documentation, including technical specifications, system designs, and user manuals.
- Stay up-to-date with industry trends and emerging technologies in contact center routing and Java development, and apply them to enhance our systems.
- Participate in code reviews and provide constructive feedback to ensure high-quality code standards.
- Deliver high quality, sustainable, maintainable code
- Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus
- Work as a member of an agile team responsible for product development and delivery
- Adhere to agile development principles while following and improving all aspects of the scrum process
- Follow established department procedures, policies, and processes.
- Adheres to the company Code of Ethics and CxOne policies and procedures.
- Excellent English and experience in working in international teams are required.
Qualifications and Required Experience
- BS or MS in Computer Science or related degree
- 12+ years’ experience in software development
- Strong knowledge of Java, Scala, Akka & more.
- Strong knowledge of working and developing Microservices.
- Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes)
- Some knowledge of .net or C# experience is preferred.
- Extensive experience refactoring code and developing solutions with a minimum risk of regression
- Experience with Continuous Integration workflow and tooling (i.e. JIRA, Bamboo, Bitbucket)
Position open only for India
