ADM DEx Enabler

The DEx Enabler for the assigned portfolio will be responsible for:

• Steering the customization and implementation of DEx strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders' expectations

• Driving the implementation of best-in-class, mature, delivery practices, tools, standards, models and frameworks across the assigned portfolio - aligning to the delivery context

• Facilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfolios

• Engaging across DEx, and with delivery stakeholders, to improve delivery performance through the effective adoption of DEx levers and parameters

• Providing support to business development activities including RFP responses / solution reviews, project delivery due diligence and customer engagements

• Supporting the DEx Deliverability Assessment (DA) team to schedule and conduct DAs for applicable deals before deal submission and ensuring the effective closure of DA risks and findings

• Reviewing contracts before sign-off, identifying key / critical contractual commitments, enabling compliance tracking of those commitments and highlighting any issues / risks as early as possible to stakeholders

• Driving effective risk management practices across the portfolio, including early risk identification, mitigation and reporting

• Acting as a champion for the implementation of appropriate, tool-based, Product & Service Quality (PSQ) assurance frameworks to help ensure 'first-time-right' PSQ for the assigned portfolio

• Driving timely implementation of DEx interventions (reviews / assessments etc,) across applicable projects, programs and portfolios

• Enhancing the capability and performance of accounts through DEx training and enablement programs

• Enabling the effective closure of external / internal assessment findings by delivery teams

• Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA)

• Facilitating the identification of Debt Analysis / Automation use cases

• Supporting account / project teams during customer visits, audits and other customer events

• Fronting DEx capability presentations to clients addressing client-specific requirements as an independent team

• Driving a management-by-metrics culture across the assigned portfolio

• Evangelizing Knowledge Management across the portfolio

• Identifying and facilitating Continuous Improvement and Innovation; focussing on customer-facing themes and ideas

• Engaging with delivery and DEx stakeholders to identify and drive delivery transformation themes

• Review and optimize processes in use by Application Dev / Support processes

What we look for in a candidate

• DEx experience as a lead (M) or experience as a delivery manager (SM+)

• Technical experience or exposure in an application development / maintenance / modernization / testing / services projects / enterprise application solutions / package solutions / COTS products and System Integration

• Exposure to delivering projects using Hybrid Agile/ Agile /DevOps is mandatory

• Experience in coding will be desirable

• Usage / understanding of tools like SonarQube or equivalent is MUST

• Experience of driving automation usage in large AVM projects will be desirable

• Ability to interpret data and take decisions based on delivery performance metrics

• Competence in working effectively with cross-functional teams

• Good communication and interpersonal skills

• A team player who interacts well with others and maintains trustworthy relationships

• A quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO /PMP / Prince2

• Professional certifications in project management / program management / agile / SAFe / DevOps / DevSecOps etc

• The confidence and gravitas to interact and engage with senior leadership and clients

• Good written and spoken communication skills

• An ability to adapt to changing requirements and dynamic cross functional teams

• Ability to deliver Insight Presentations in an informative and engaging manner

• Experience in customer facing roles would be an advantage