Profile – Desktop Support
Job Location- GG6
Exp- 2+ yrs
Job Description-
- Microsoft Windows 10 and 7 proficient.
- Mac OS knowledge is desired
- SCCM Knowledge is MUST
- Operating system deployment using SCCM desired
- MBAM, GPO knowledge is desired
- Experience with Service management tool – Service Now preferred
- Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of Lync, VPN, and other standard desktop applications.
- Flexible to work in 24x7 shifts
- Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Good Oral and Written Communication skills.
Roles & Responsibilities-
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
- Solve technical issues related to Windows 10/7 and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Support Windows 10 Feature upgrade using modern management techniques - SCCM/Auto Pilot
- L2 Workstations operational support
- Monitor and report on User experience
Report on Workstation image deployments and patch compliance metrics
