Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at a Vodafone store
Ensure and monitor quality of acquisition through the store
Revenue
Deliver revenue targets for the store
Increase revenue per footfall by aiding customers' purchase decisions
RoI
Achieve profitability (Return on investment) targets for the store
Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
Manage churn and achieve customer satisfaction for walk-in customers
Store management
Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure / store upkeep
Maintain availability of stock at the store while adhering to norms
Ensure appropriate placement of pop-ups and product displays at store
Marketing
Execute marketing, branding and promotion activities
Ensure fliers/ brand POS are available at store
People
Resolve store-specific issues within specific timelines
Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
Identify gaps in performance of immediate team and ensure training to bridge the same
