Hands on development experience in Agile and DevOps and any new technology
Hands on development experience in EAS/ Pega/Cloud/ Digital technology.
Should have adequate working experience in Application development/Maintenance/Infrastructure.
Proficiency in Auditing skills, ISO, CMMI, Verification and Validation, QMS, ITIL, etc..
Risk Identification capability in Product and Service Quality
- Ability to understand the business process / customer requirements and exposure to requirement gathering/ analysis and designing
- Project Management experience (estimation, scheduling, risk management, resourcing, etc.)
- Ability to understand, interpret, correlate metrics and drive decisions
- Understanding of Cognizant Process and Levers
- Consulting/collaborative mindset
- Collaborative working with multiple teams/stakeholders
- Basic data analysis skill
- Good verbal and written communication skills
- Good presentation and Reporting Skills
Conduct audits and Account/Program level deep-dive assessments for critical/complex engagements
Prepare for the audit and execute audit involving right stakeholders
Report process maturity and process non-compliance in order to ensure consistent delivery.
Review and Provide Go/Conditional/No Go by end of start up and go live audits as per the applicable procedure
Identify and provide Early Risk Alerts to delivery and leadership teams to avoid escalations
Verify the CAPA taken by the team objectively and ensure closure of findings, within the SLA
Provide training to auditors, as necessary
Ensure audit coverage by completing assigned audits
Identify repeat issues in projects and mark them for project wide analysis
Conduct Pre-Audit checks for critical engagements which are to be audited by clients or third party
Contribute to team goal by achieving the individual goals
Effective collaboration with the projects / engagements on the customer defined SLAs / services within the service line
Facilitate engagement teams during client/external audits/ customer visit/ due diligence
Facilitate engagement teams on client/external CAPA
Facilitate engagement team to mitigate the risks, within the service line
Perform SOW reviews and audit the compliance
Contribute in review of reports, dashboards and applicable metrics
Contribute to Quality Management system through updates in Organization procedures
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