- Extensive hands-on experience with various ATG modules (Commerce, BCC, CSC, CA, Search, etc.)
- Knowledge of Endeca, Experience Manager, frameworks and tools in eCommerce domain
- Expertise in all modules of Oracle ATG Ecommerce Giftcard creation BCC Scenarios Promotions Slots and Targeters
- Hands on Experience in Design, Development and Unit testing
- Excellent understanding of web development technologies (JSP, HTML, JavaScript, CSS, AJAX & Tag libraries, etc.)
- Experience in developing/supporting Endeca driven functionality for consumer facing websites
- Skilled knowledge of integration between ATG platform and other services.
- Excellent communication Skills and problem-solving skills
- Code fix/enhancements based on RCAs
- Finalize the design recommendations
- Work with Company QA teams on testing cycles
- Assist with SOP maintenance for newly added or changed capabilities
- Perform RCA for P1, P2 issue
- Defect fixing for releases
1. ATG Commerce support lead is responsible for L2/L3 support (incident and problem management) for a Retail Ecommerce client and accountable for working with client team and onshore support team to meet the agreed service levels.
2. As the liaison between the business and support team, ensures the understanding of business problems in order to reach the ultimate technical solution that fixes business issues.
3. Proficient and hands on experience with ATG Commerce Platform, ATG Tools and Java/J2EE technologies.
4. Strong knowledge in production support & application maintenance processes related to Incident management, Problem Management and handing service requests is needed.
5. Digital Commerce domain knowledge and understanding would be an added advantage.
6. Willing to work in shifts and provide on call support during off business hours.
