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Job Requirements of service desk:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Noida, Uttar Pradesh (Onsite)
Do you meet the requirements for this job?
service desk
location :pan india
experience :4 +
- Satisfactory communication skills to manage stake holders appropriately in all levels (management, vendor, partners, WBA / TCS teams)
- Manage all high priority incidents and work in conjunction with the Service Desk and appropriate resolver teams to achieve swift resolution, providing regular comms to all stakeholders (mainly Duty Coordinator - delegates as appropriate)
- Escalation Management - follow agreed escalation guidelines, inform line of business, nominated stakeholders and customers of progress. Lead/facilitate cross-functional incident meetings to achieve resolution
- Liaise with Service Desk Management and 3rd Parties when needed in relation to escalations, master refs, projects etc.
- Manage Master References (mainly Duty Coordinator - delegates as appropriate). Lead/facilitate cross-functional incident meetings to achieve resolution. Provide stakeholder comms.
- Management of the Duty Coordinator Inbox (DC Inbox)
- Attend Start Of Day meetings, highlighting any master references and incidents of concern
- Produce the High Priority, and other priority reporting as applicable
- Provide support during major incidents including impact statements and scribing where required. Work in conjunction with Client on-site team.
Recommended Skills
- Communication
- User Assistance
- Stakeholder Management
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Job ID: 17199243
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