WE’RE SENDING YOU TO AN EXTERNAL SITE TO APPLY
Please verify the following information to apply to this job
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Service Desk:
-
Employment Type:
Full-Time
-
Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
-
Manage Others:
Not Specified
-
Location:
Kolkata, West Bengal (Onsite)
Do you meet the requirements for this job?
Service Desk
Job Title- Service Desk
Location- Kolkata
Duration- Long Term
Job Description-
- Provide technical support to users via phone, chat, email and tickets
- Provide tier 1 and tier 2 support for PC related problems
- Ticket ownership of tickets escalated by all Level 1 technicians, but not limited to all expedited ticket requests
- Managing and resolving all emails coming and going to ESD Escalations DL
- Coordinating tickets and issues to other support groups to ensure resolution is provided in a timely manner
- Coordinating with the client stakeholders and business relations managers for all updates on issues raised by the said group
- Collating all tickets that are pertaining to high impact issues and raising as escalations following the escalation process in place
- Coordinating with the incident commander on duty for all escalations raised
Recommended Skills
- Incident Command Systems
- Technical Support
- Telephone Call Reception Management
Help us improve CareerBuilder by providing feedback about this job:
Job ID: 13291299
CareerBuilder TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.