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Contact Center ,SBC in Bengaluru, Kar...

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Contact Center ,SBC

Diverse Lynx India Pvt. Ltd. Bengaluru, Karnataka (Onsite) Full-Time
 Contact Center & Enterprise voice services JOB DESCRIPTION (UCS A ) –Specialist o The Unified Communications Engineer will participate in a global technology team delivering IPT and video applications o Configuration of Client and SIP trunks with peer Client / SIP proxy servers o Coordination with Carriers, vendor, OEM, Client technical Team for new deployment or upgradation o Capacity planning and engineering for voice call routing o Toll-Free / Toll Number provision from service providers for internal/external parties o Provide support for UC products and services deployed, mostly in India but also support global IT staff with UC issues
o Performs systems tuning to optimize performance of IPT systems and reduce communication costs
o Analyzing IPT systems performance data for purposes of capacity analysis and management
o Keep up-to-date with advanced Unified Communication technology used by the industry
o Assume responsibility for technical studies, and make recommendations for products and services covering overall UC platform
o Three to Five years of the required experience must have been in the implementation, maintenance, modification and/or operation of large telecommunications systems and networks MAJOR TASKS AND RESPONSIBILITIES MAY INCLUDE o Configure Session Border Controller(Client) for SIP communication with peer Client or SIP Proxy servers o Implement voice call routing policy between UC end points to service providers o Route TFN/DID numbers via SIP gateway   o Manage the call flow from/ to internal PBX to Service providers o Manage Global UC Dial-plan allocation

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Job ID: 14490303

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